Our family is here to help your family
We opened our doors in Orland Park in 2013 with a simple idea: that families in our neighborhoods deserve access to top-quality professional solutions to protect their homes — without busting their budgets.
Since then, Family Waterproofing has grown to become the region’s value leader in basement waterproofing and water remediation — and we have 10,000 satisfied customers and counting to prove it.
At Family, we don’t just aim to make a profit, we strive to make a difference for our customers and our neighborhoods. We served our country honorably and those same values of honesty, integrity and service are at the core of our business. In fact, Family is the first veteran-owned waterproofing business in Illinois and Indiana. And we donate a percentage from every job to support veteran organizations and first responders. By the way, we also offer veteran discounts.
Located on the south side of Chicago, we serve homeowners and businesses in Chicagoland and Northwest Indiana. And we continue to expand our services to provide our customers with the latest solutions. Recently, we added gutter and downspout cleaning to our Water Management services. In fact, many basement seepage issues we encounter are directly related to roof water.
But the fact is, we got our start as a homeowner — just like you. Soon after we closed on our first home, water began seeping into our nice finished basement, resulting in an expensive tear-out and remodel. That experience taught us the importance of a dry, healthy basement. And led to a 25-year career, all the while building experience in every aspect of the business — from laborer to our Family ownership today. In other words, we know basements inside and out.
Focused on our customers
From the moment you contact us, you’ll be treated as one of the family. The salesperson you talk to is also an experienced installer — so you’ll get first-hand knowledge to fix the problem right.
We’ll show up for our appointment on time. You’ll get a detailed estimate with options to fit your budget, and we’ll explain everything. And we’ll never pressure or up-sell you. We’ll be respectful of your home and complete the job in a professional and timely manner. And we’ll warranty the work we do. We also believe in educating our customers, so we may point out any preventative measures that can save you money down the line.