COVID-19 Company Update

Posted Mar 17, 2021 in Foundation Crack Repair

This is a dif­fi­cult time for our world. It is with heavy hearts, but full under­stand­ing that we as Illi­noisans, will fol­low the instruc­tion of our Gov­er­nor. We will be clos­ing our phys­i­cal build­ing at 3328 W. 95th Street, in Ever­green Park as of Sat­ur­day March 21, 2020 – April 7, 2020.

To our employ­ees, our Fam­i­ly”. Although we are list­ed to oper­ate under essen­tial ser­vices and jobs dur­ing the Coro­n­avirus (Con­trac­tor and oth­er trades­man), we do not want any­one to feel as though they must choose between fam­i­ly safe­ty and work. Please stay home with your fam­i­lies! Ken and I are com­mit­ted to mak­ing sure you ALL will receive your pay­check, keep your health insur­ance, and have a job to come back to. OUR PROMISE is and always will be that we will give 100% to what we have built and will con­tin­ue to build. Thank you for your feed­back, it helped play a part in our decision.

To our cus­tomers, our Extend­ed Fam­i­ly”. We want you to know that everyone’s health and safe­ty is tru­ly our num­ber one pri­or­i­ty. We want to thank our cur­rent cus­tomers for resched­ul­ing their exist­ing installs and esti­mates. Although we will not be avail­able for dai­ly in-home esti­mates or instal­la­tions, we will be avail­able for video con­sul­ta­tions, and our phone lines have been redi­rect­ed and will still be answered dur­ing nor­mal hours. Own­er­ship will be work­ing every day to make sure we are ready to put boots on the ground post the April 7th date.

We hope every­one under­stands the impor­tance of hav­ing Fam­i­ly” in our name, we must first and fore­most take care of our fam­i­lies! We want to make sure we are doing our part of social dis­tanc­ing, and not using a tech­ni­cal­i­ty to con­tin­ue to stay open and make a buck dur­ing this crisis.

You ask what dif­fer­en­ti­ates us from our com­peti­tors, well here it is: The only way to tru­ly do our part is to not risk any of our employ­ees or cus­tomers at all. Even with addi­tion­al precautions!

From Ken: Over 20 years ago I raised my right hand in a job of ser­vice and swore to pro­tect oth­ers. As a Marine who knows how to fol­low instruc­tions, we will adhere to our State’s direc­tive to shut down. Actions speak loud­er than words. I am so proud of our employ­ees for being strong dur­ing this time and we want you to know that you val­ued! Take care and we will see you in a few weeks.” 

From Maria: As a moth­er and wife I instinc­tive­ly want to always pro­tect my fam­i­ly. We have no way of know­ing cur­rent car­ri­ers of the virus. My part will be to make sure both yours and my chil­dren are safe, by not tak­ing any addi­tion­al chances.”

We under­stand that pay­ing our employ­ees, con­tin­u­ing their ben­e­fits and tem­porar­i­ly shut­ting down the com­pa­ny is a risk. How­ev­er, we know that we have built a strong foun­da­tion and are here for many years to come. While oth­er com­pa­nies stay open dur­ing this time, we feel health and safe­ty exceeds basic home repairs. If you are con­sid­er­ing hav­ing water­proof­ing quotes or repairs done dur­ing this shut down, we assure you we are worth the wait.

Sin­cere­ly –

Ken­neth and Maria Kirch­n­er
Owners/​Operators

About the Author

Maria Kirchner, founder of Family Waterproofing, is a waterproofing expert with extensive hands-on experience in basement waterproofing, concrete raising, and moisture prevention. Passionate about staying ahead through annual training, she shares practical tips on her blog to empower homeowners—like tackling sinking slabs with polyurethane foam for quick, cost-effective fixes. Her customer-first approach has earned hundreds of 5-star reviews, helping families protect their homes with confidence. Connect with Maria for personalised advice: Contact Us.

What our customers say

  • Work­man­ship and ser­vice were excel­lent. Would rec­om­mend with­out reservation.

    Ed
  • Thank you for final­ly get­ting rid of my flood­ing prob­lem. I had almost resigned myself to liv­ing with the Black Lagoon in my base­ment. You were able to iden­ti­fy the real prob­lem with my leak by using some empir­i­cal evi­dence rather than guess­ing and charg­ing me for fan­tas­ti­cal projects. Above all, you talked to me as if l am an intel­li­gent per­son instead of the lit­tle lady” who needs her hus­band to make a deci­sion. Final­ly, the extent and care of your pro­pos­al, with its exten­sive pic­tures, con­vinced me that you are an hon­est bro­ker. My base­ment stayed dry despite the recent tor­ren­tial rains. I would be hap­py to rec­om­mend your work.

    Paris
  • You and your crew did a great job in our base­ment and crawl­space. You went the extra mile to insure that all of our water seep­age prob­lems are over. We would rec­om­mend you high­ly to oth­er peo­ple. Your qual­i­ty and time­ly work out­match­es all the others.

    William
  • We con­tract­ed Fam­i­ly Water­proof­ing Solu­tions for exte­ri­or wall seal­ing and foun­da­tion crack repair ser­vices. Ken was very thor­ough in explain­ing the work that would be done, and his crew did a great job. This busi­ness was a plea­sure to work with.

    Stacie T.